HainanWel.com(e)! » 08 дек 2014, 14:26
At the airport of Madrid intensified "luggage mafia"
Workers and passengers Madrid airport "Barajas" faced with a problem: rental service for luggage trolleys was illegally monopolized by groups of individuals who often provoke serious hassle.
According to the publication Voz Populi with reference to the union CSIF-Aena, a similar situation happened at a time when the management plan Barajas Airport has launched 100, designed to improve the quality of service. It included a number of measures, including the introduction of fees in the amount of 1 euro for the use of carts.
First reported on its introduction in March 2013. This practice was planned to be not only in the capital, but also in Barcelona, Malaga, Palma de Mallorca, Alicante and on the islands of Gran Canaria and Tenerife, but in the end it was implemented only in Madrid. According to the operator Aena, fees truck saves 3.2 million euros, thereby reducing the cost of their service and maintenance with 3.7 million and 500 thousand. Euro per year.
However, after only a few months of service was monopolized by this luggage mafia, whose appearance provoked numerous conflicts with employees hired to provide services. "This is not isolated cases, but the whole business. Airport staff talk about threats and stressful situations that arise on a daily basis," - said the representative trade union CSIF.
Typically, fraudsters take out tokens for resale passengers at a higher price, either directly obsessive offer their "rent" a truck, also at the overvalued rate. "Between them there are conflicts, they argue because of the location and sometimes released sebaceous comments about women, and they can not say anything or do because they'll gather in groups and start screaming and threatening," - noted in the union.
In addition, this situation has given rise to the problem of excessive load trucks passengers who do not want to pay more than € 1 and placed on each of them too much luggage. As a result, there are congestion on the escalators, and sometimes even the passengers are injured.
To the situation began to complain, even the police. In June, they reported this problem the police leadership, noting that their function is not to solve the problems that "luggage mafia" poses for a private company.
"The most outrageous part is that from 5000 tokens for trucks that have been put into operation at the beginning, at the airport with only 10%, and the remaining 4,500 are used on the black market among employees, taxi drivers and illegal" valet parking "or all gone. Maybe something similar in other European airports? It harms the image of the city. also, why passengers are paying for this service only in Madrid? ", asks a spokesman for CSIF.
noticia.ru