The Sanya Market Surveillance Authority reported that from January to December 2020, there were a total of 5,150 consumer complaints in Sanya, involving 27 industries, 267 business entities. In the category of services, 821 complaints were received for the wedding photography service. The data shows that three industries, including wedding photography, education and training, and online consumer platforms, are among the top three in consumer complaints among consumer complaints.
In particular, complaints about seafood counters concern 16 business entities, with 100 complaints; complaints about car rental services concern 2 business entities, with 14 complaints; complaints about wedding photography with the participation of 43 business entities, with 821 complaints; complaints about the online consumer platform for 3 businesses and 119 complaints; repair and maintenance complaints involving 6 business entities and 27 complaints; complaints about leisure and entertainment with the participation of 6 business entities and 43 complaints; complaints about parking services with the participation of 4 business entities and complaints - 33; complaints about services for the maintenance of real estate with the participation of 11 enterprises and 79 complaints; complaints about accommodation services - 7 business entities, 50 complaints; complaints about beauty salons - 12 business entities, 72 complaints; complaints about marine services - 1 business entity - 5 complaints; complaints about education and training - 21 business entities, with 162 complaints; complaints about medical cosmetology with the participation of 7 business entities, with 98 complaints; complaints about catering services (not seafood) involving 5 companies, 50 complaints.
Among the complaints about the consumption of goods, complaints about duty-free purchases related to 3 business entities, the number of complaints was 1654; complaints about the purchase of household appliances - 8 business entities, the number of complaints - 92; complaints about the purchase of goods in watches and jewelry were attended by 13 business entities, and the number of complaints was 61; complaints about the purchase of electronic goods - 4 business entities, the number of complaints - 27; complaints about the purchase of fruit or seafood - 16 business entities, and the number of complaints - 380; complaints about the purchase of building materials and household items concern 9 business entities, the number of complaints - 152. Complaints about purchases in supermarkets concern 19 business entities, and the number of complaints was 448; involved visits to shopping centers of 2 business entities, the number of complaints was 269; complaints from real estate agencies concerned 1 business entity, the number of complaints - 3; complaints about tourist shops - 7 business entities, of which 70 complaints; complaints about the purchase of cars with the participation of 13 entrepreneurs. legal entities - 114 complaints; complaints about the purchase of electric vehicles with the participation of 15 business entities - 138 complaints; complaints about the purchase of clothing, footwear and hats with the participation of 13 business entities and 69 complaints.
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