How to take advantage of tourists in hotels

[HainanWel.com(e)!]

01 Superior rooms can receive at no additional cost

Most pointless waste of money - extra charge for a mini suite. Dining room for the free upgrade, there are many: the honeymoon, a regular customer, family anniversary - yes, anything. Tourist industry workers themselves constantly use it. The main thing - to inform the hotel about the so-called pre-anniversary. I have a colleague five years in a row with his wife went to different hotels on their honeymoon.
Alex, the front office manager

02 If you book your room at the hotel directly, you can go without numbers
Hotels like direct orders, in which case it is not necessary to pay a commission. But if suddenly there are problems with free rooms (Group sudden arrival or simply peak dates), direct orders will be the first ones to suffer from it. Hotel easier to sacrifice one tourist than abandon groups or spoil relations with a major supplier.
Prapa, manager of hotel reservations department

03 In a chain hotel you overpay for advertising
It is believed that the large chain hotels and hospitality brands guarantee a certain level of quality to the customer, which is called "networking standard." In fact, in a small private hotels and large hotel networks work the same people, no secrets no network service. Just hotel chains spend incomparably more money on advertising.
Andreas, sales director of a chain hotel

04 Positive reviews of hotels written by the staff, and negative - Competitors
Everything is gone crazy with these reviews. Management believes that the positive reviews of the hotel increase profits by 15%, and the negative lead to the ruin, so the customer is always trying to make the positive feedback. Previously, most of the reviews we wrote ourselves, but now that option does not work: if they find out, the hotel will be in trouble. So now we write reviews about competing hotels - honestly write, listing all deficiencies. The only reliable source of information about the hotel - an opinion friends who visited there.
Alex, the front office manager

05 Do not believe the pictures in catalogs and online at
The pictures on the hotel website or in catalogs of tour operators may vary significantly from what the customer will see in reality. However, there are hotels, and among the very expensive, which generally do not put pictures of some categories of rooms in the open access. Always check what it looks like exactly the room category that you booked the room description read, search photos online. And it happens that a person thinks that will live in a luxury villa with swimming pool, and he booked a cottage on the outskirts of the room or in the main body. A villa, which he had seen in the photograph is worth a thousand dollars a day more.
Andrew, a sales manager at the hotel
06 Always discuss the possibility of discounts on room

When the hotel lodgers loaded, say, seventy percent, we can safely expect a discount. The main thing - ask politely.
Janis, manager booking

07 Tourist rest not go where it wants, and where necessary
Many managers are afraid of tourists, but I still fly wherever I want. Lights Turkey - Welcome to Turkey! Hotels in Thailand were given a discount on the room rates? Will you come to Thailand as pretty. We called this reorientation. A good manager can refocus on the right direction about half applied to him tourists.
Sergei, a travel agency manager

08 clarifies the final price of the room
Most hotels indicated on its website price of the room without VAT and breakfast to look more accessible, then try to tie it to something else these allowances: brash 10-percent service charge, invented all sorts of "taxes and fees for services to support infrastructure." If start uncompromising correspondence with the hotel really wishing to sell their rooms, all of these taxes and fees for services infrastructure can be canceled.
Alexei, manager of tour company
09 sidestep coupon sites

Several years ago, a popular tool of deception began kuponatory guests. Guest buys profitable for him coupon, and then later finds out that all is not as promised: The coupon does not act on all the numbers or all dates, or anything else with this coupon is not so.
Michael, director of marketing at the hotel

10 Design Hotels - scam
The last 15 years have gone hoteliers fashion: saved on finishing rooms - and the progressive design hotel. In fact, designer hotels - this dump other people's ideas, adapted for the hospitality industry of the economy. Expensive paint the walls every year? Plastered and cover with wax, and then just leave without finishing the brickwork. The owners are happy, because it is cheap, and tourists believe that gained access to something fashionable. In any design hotel devastation can be attributed to particular design decision.
Andreas, sales director of a chain hotel
11 Hotels do not hesitate to bribe agency managers
Hotels has recently become a peculiar lot. Therefore they try to motivate agency managers as they can. Who provides the money, who is trying to buy free accommodation. Someone buys loyalty gifts: Bulgari Hotels here recently for four hours in order managers gift offered. In my opinion, the tourism industry - the most corrupt industry in the world.
Sergei, a travel agency manager

12 Mini-bar must be checked on arrival
Upon checking is better to ask the maid check again minibar: often after check-out maids forget it replenish, and then write the missing drinks machine at the expense of just populated tourists. Prove that these drinks are not drunk you can be difficult. Actually, you should verify that your number is recorded. We have had cases where clients are casual acquaintances restaurant orders "gave" that dear mother.
Marianne, the head housemaid

13 Discount cards for tourists - another way to make
Discount cards distributed by the tour operators at the resorts are a pass in places with inflated prices. All you can buy much cheaper if hide discount card away. The main thing - to bargain harder, you're on vacation!
Alain, concierge

14 to show respect for the administrator during registration
Do not, for example, talking on the phone during check-in. This call, certainly not particularly important, ends after five minutes, but for the fact that you ignore me and perceive as automatic issuing room keys, I'll do so that you will memorize your stay. In a bad way.
Valentin, an administrator at the hotel

15 Deposit at the hotel's best to pay cash
Before settling into the room tourist asked to make a deposit or credit card number. Better to say that there is no card, and pay this deposit in cash. Not only that, these cards can be stolen, so Hotel accounting after the fact can be attributed to this card all he wants. We had a case: tourists are gone, and the tour operator has refused to pay for it, such as no money, we are bankrupt. So our accounting department, using data left, wrote down his cards total stay.
Irina, manager reception is at a five star hotel
16 Two of the casket

When hotels are in a couple of hours drive from the airport, there is a risk of suffering at the hands of "two of the casket." Arrived to stay loaded into large buses, and their luggage piled up in the bin. There also goes hand luggage and not drag her along the same bus! In the corner stands a nondescript luggage box - well, there are tools or spare wheel, God knows. When the bus goes from two teenagers get out of the box, which is opened during the transfer of all the bags and suitcases. Electronics, expensive sunglasses, swimwear - everything goes into the box and bags and suitcases neatly closed. When a tourist discovers the loss, his laptop will be standing in a nondescript Thai Turkish or pawnshop. You can prevent this by packing luggage film, and taking the most valuable on the bus.
Yegor transfermen

17 maids steal - it's no secret

Do not leave money or valuables in plain sight in the room: the maids steal even in very expensive hotels. Keep everything in the safe! Some steal every trifle: lace underwear, cosmetics, but most specifically looking for money and jewelry. Take, usually a couple of bundles of banknotes that was not noticeable. The most experienced do not take prey with him, and hide somewhere in the room. If the client discovered the loss before departure, he offered to look in the room. Found - employees at anything else and make excuses; not found - quietly take for themselves after check-out. If a work shift the same maid there are several complaints about the loss of her fired. Then she settles in another hotel, and all over again.
Marianne, the head housemaid
18 is always closed door of the room at least for the heck, especially if you are with children

Oh, you have no idea how many random and bad people can hang out around even the most respectable hotels! The doors must be closed, and the children look in both eyes - a loss would be almost impossible.
Amalia, an administrator at a city hotel in London

19 Daily change of linen - a myth
In those five-star hotels, where I worked, used when cleaning the sheets and spread their first perestilali on new, then flips to the other side, and then interchanged those sheets on which are asleep, those that harbor. Resident at that time was driving. However, if our ruse notice linen had to be changed to be honest.
Marianne, the head housemaid


20 Again: do not be rude to the staff. Never

My colleague somehow insulted great guest, so she washed the floor in the bathroom with a towel and hung back on the hook. More offended maids clean toothbrush guest toilet or sink (if there are suspicions do this: soap left in the hotel toothbrush and soap if bristles remain after cleaning rooms, it's all right). Maids necessarily need to leave a tip, and possibly do not need to turn your room into a pigsty.
Linda, the head housemaid
21 Hotel laundry - a branch of hell on earth
Never put expensive things in the hotel laundry! In the best case you will get back ironed jeans with arrows or scorched shirt pocket. But they can replace just the thing. We handed in person instead of cleaning a suit brought someone's old jacket. He began to resent: I have said, was a brand thing, and then what the hell! So the maids went otporoli label of the same brand, sewed this jacket and brought back.

22 In your bed can sleep. Just know it

If I'm very tired, and ahead of cleaning a large room, which give more time than usual, I can take a nap on the guest bed. Girls colleagues also do that. And yet, sometimes, we go straight to the toilet in the room, but that's only if no time to get to the restrooms for staff.
Nellie, the maid in a large Turkish hotel

23 Speak loudly

Of course, it is unpleasant when you yell, but very often for the tourist is the only way to succeed. If you're going to mumble: "Excuse me, could you give me a refund for the tour," about a couple of minutes you will forget.
Inga, hotel guide

24 Always use disposable cups

We do not usually my glasses and cups, but simply rinse them under running hot water directly into the sink room. Visual is no difference.
Nellie, the maid in a large Turkish hotel
25 Corporate Car Rental - Uniforms obdiralovka

Themselves and their tour we always reserve a car at Autobroker type Holiday Autos: it turns on average 20% cheaper. Machines can be ordered through a travel agency (then the agent will receive a commission) or website Autobroker. If you book with Autobroker, you can even find no pre-payment option.
Tatiana, a senior manager in the tour operator

26 Hotels without rats in the tropics does not exist
If you have not seen a rat in my room, it does not mean that it is not there. Protect hotel with a large tropical garden, a kitchen and a bunch of numbers from rats or snakes impossible. Some hotels have to deal with rats allowed on its territory stray cats, but most rats caught on the glue and then rent a carcass disposal.
Robert, hotel manager

27 Forgotten hotel maids things raffle
Most often, guests forget any nonsense: shorts, chargers, even a bottle of vodka. But sometimes they are in the room players, smartphones and tablets. Usually tourists are turning to your tour operator that sends guide takes forgotten and transmits it to other tourists in Russia. But some things still remain unclaimed. The maids then play them in a win-win lottery.
Robert, hotel manager
28 Hotel minibar - present cemetery gazirovok and chocolates

Maids must see to it that in the mini-bar was not products that have expired, but many just forget about it. Some chocolates are mini-bars for years.
Marianne, the head housemaid

29 Can not pay-per-view movies
This is the simple trick, but about him for some reason very few people know. First you see any movie quietly, and then call to reception and say that he accidentally clicked on the menu. Or that he passed out in the middle. Or even has not yet begun. You will likely be asked if you want to resume watching the movie - answer that, well, no, you have to go to bed early or leave the room. Just give me back my money, please. That's it. Can in the same way to see another movie.
Plato, the hotel concierge in Bali

30 Insurance always works
Russian-Turkish tour operators to improve the efficiency of their guides have come up with a horror story: that tourist insurance only works on those tours, tourist who bought a tour operator. This is complete nonsense.
Sergei, a travel agency manager

31 Fictitious registration ticket - a way not to lose the tourist
To bind directly to a tourist guide, there is a tale about the need to "assure the return flight." Before moving guides tourists collect tickets "for reconfirmation," because the return ticket - it reinforced concrete base for the new appointment, that is another opportunity to sell excursions or take the citizen to shopping. In fact, no return flight to certify is not necessary.
Inga, hotel guide

32 Avoid Beaten Path
If you are looking for where to buy cheaper food or sightseeing, the parties well-known routes. Feel the difference immediately. The simplest example is the price of beer in public places tourists comes to $ 10, and left little to the side - and got the same three.
Sergey, owner firms

33 Guide shopping feeds

The lion's share of earnings shopping guides brings their customers. Commission to pay all the restaurants, shops, jewelry shops. Guide never recommend some place just because there really tasty food or cheap sell souvenirs.
Prapa, manager of hotel reservations department

34 Guides provocateurs
Often, the guide from the first day offers some dubious services: grass fit to make a passport or UK. From such assistants better to stay away: it is possible that this is a planned police provocation, in which the guide works bait. In Southeast Asia, such cases are not uncommon.
Alain, concierge

35 The main rule guide - do not let tourists go
If the client does not buy on the first day tour, he already will likely never buy. So they invent all sorts zamanuhi: if we do not buy, then places will not write you a free trip to the city, the hotel will give you all the secrets. And something no secrets and no.
Inga, hotel guide

36 Medical examinations before being hired at the hotel - clean profanity
Hotel workers, especially those who work in the kitchen or in the Department of Food & Beverage, in theory, should undergo regular medical examination. In fact, some even in hiring others can produce results of analyzes. So with syphilis cook or waiter, unfortunately, is not a myth, but the reality is quite acceptable.
Stephan, Director of Food & Beverage
37 The kitchen also steal!

Hotel on the kitchen stealing all those who can. Stolen products blamed by morning buffet: This magic wand daily resets many doubtful accounts. If in a hotel buffet especially poor - means it employs the most brazen chefs. Security guards can keep track, from the hotel to put up a whole pig, but hidden under his shirt a piece of ham will not notice. One of my office as my laptop cooks endured! The hotel is a real paradise for those who tries to steal something.
Daniel, the chef
38 Preventive tip

During big events - gala dinners or mass discos - to curry favor with the waiter is very difficult. All in a lather, many guests. I recommend to use a method of prevention tip: choose a server and the value you put it in your pocket ten dollars. After this personal service to your table will be provided.
Prayyut, supervisor of the hotel restaurant
39 Making the tourist to pay twice for one order - this is normal

In the holiday season waiters income increased significantly. And not because the tourists leave a lot of tips - just some still calculated in the hotel restaurant in cash, while signing a check. This is used by the servers: the check is in the accounting and cash - in your pocket. When eviction tourist impose signed checks and asked to pay the ordered food in restaurants. Indignant shouts not taken into account, if paid in cash, why then signed the check? Tend to miss the plane, all the tourists pay for the second time.
Stephan, Director of Food & Beverage

40 In the resorts restaurants go in proven
One of the most common spreading room - exhibiting at the restaurant fantastic accounts and inclusion in the bill of dishes that you either did not eat or ate, but did not order. Always be careful in unfamiliar places: it turns out, looks like dish ordered, and its value, if suddenly the prices on the menu are unclear. From what was not booked, refused. In the event of a conflict situation ask to call the police. But best to just go in proven locations.
Olga, director of travel agency